Chosen Payments

Absolutely horrible service! For over a year, there has been an issue with credit transactions locking up our deposits. It happens because, for some reason, every time we process a credit to a card, it adds a non-existent tip amount (We are a retailer and don't even have a place for tips on our reports). When this happens, we have to have Chosen Payments contact EPay to cancel the transaction and free up the batch because USA Epay won't accept the information directly from us. We are caught in the middle of it and at one point, thousands of dollars were locked up for over two weeks while these two companies fought with each other.
Now, Chosen Payments just seems to ignore our emails and calls and once again we can't close a batch.
Do not deal with this company because their customer service is non-existent.
We're at the point of getting lawyers involved to resolve this.

I can't escape their clutches. Despite canceling my account in October I'm still getting charged the Authorize.net fee for the account they setup. I was specifically e-mailed and told that Authorize.net had been canceled. I guess my definition of canceled is completely wrong.

Horrible customer service and slow process, plus confusing third party services and sites for actual merchant services

Very good credit card processing. Very poor customer service. Nearly impossible to get customer service, or the sales department on the phone. Very frustrating. I've been trying to reach a human being for two months about getting my processing limit increased. No call backs from their email contact form, or from the voice mail call back feature. I've attempted many times, and even been on hold for hours. I've given them years of loyal patronage. I'm not sure why they're so bad in this respect. Otherwise great product.

Update on comment:

Jeffrey,

Our company is based in Los Angeles and out of the country in Mexico.

I have not mistaken your company and my review is 100% real and accurate. See below email and photo the proof my review real and accurate. See below email stating I was under a contract and see attached obit where you guys clearly told us we where under no type of contract.


Branden.Anderson@chosenpayments.com wrote:

Manny,

The early termination fee is on page 3 under miscellaneous fees.

Chosen Payments is a company that builds their profits on excess charges, while purporting to offer better value. They use cold-calling to develop business, and then apply pressure-tactics to get an account created. Beware - check the contract before you sign! No reputable credit card processing company has a usurious $1499.00 cancellation fee, but Chosen Payments does, and will not transparently disclose it.

With extremely high monthly charges, rude and unresponsive sales personnel, and insanely high hidden fees if you'd like to take your business elsewhere, this is not a good option for credit card processing services.

Too many good things to say about Chosen Payments processing. After dealing with countless problems with my previous provider, Alex and Zach at Chosen Payments not only were able to give me much better pricing, but also my funds are now deposited the next day (which is really important as I run a small business and need to have funds as soon as possible). I never thought that a relationship with a credit card processing company could be so great. Any time that I have an issue or question about something, they're always available.

The staff is courteous and very helpful but the charge was so high for us. If you're in health care better find other ways in getting paid..

Turns out this is a typical merchant processor that changes their rating structure without notice or consent, screwing you or of your hard earned money. I have been using them for years and was promised no rate changes and no pci compliance fees by Steve W. Well, guess what both things have happened and I didn't catch it immediately, was told my $129/yr pci compliance fee would be refunded, it never was, then they charged me another $129 5 months later, and looking through my bank records last year they charged me a $99 pci fee that slipped under my radar. I had hoped given all their hype about having great customer service it would be true. Nope, just another typical merchant processor who screws you out of your hard earned money for doing absolutely nothing whatsoever. God knows how much money they be stolen from me. Now begins the search for a reputable company.

I started working for a moving and storage company back in October of 2017. The company I work for had already established a processing company but the proposal from Chosen Payments was a much better option for us so we signed up and boy am I glad we did! First and foremost, Alex and Zach are always readily available to answer my questions and walk me through things (sometimes more than once). Secondly, the site is significantly more user friendly than our previous provider. Lastly (and arguably the most important feature for us), the automatic payments for our ongoing charges saves me SO MUCH TIME! Chosen Payments has made my job a lot easier and I'm very thankful for them.